Job Title: AV/IT Program Manager
Location: Melbourne, FL, USA
Salary: $90-130,000.00
Position Type: Full Time (Permanent hire)
Industry: Information Technology, Audio Visual

Summary

A technology integration firm is seeking an AV/IT Program Manager responsible for overseeing and coordinating the AV/IT Installation department (installation, engineering and service/maintenance) with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Program Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.

Reports to: Operations Manager

Key Responsibilities

Operations Management:

• Coordinate, manage and prioritize all projects and company related tasks and resources on a daily basis for three departments Installation, Engineering and Service/Maintenance
• Lead and manage department managers to achieve KPI success criteria.
• Maintain project scope, schedule, and budget to ensure on-time and within-budget completion.

Team Leadership and Development:

• Manage AV/IT resources, including staffing levels, training, and utilization on projects.
• Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement.
• Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.

Customer Relationship Management:

• Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction.
• Address customer issues promptly and effectively, striving to enhance the customer experience.

Essential Duties

• Lead and manage all Line of Business (LOB) projects and associated processes
• Lead weekly LOB meetings
• Lead weekly EOS L10 department meetings
• Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Serve as a key point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.
• Work collaboratively with all IM Solutions staff for the greater good of the company

Required Qualifications

• Strong organizational and leadership skills managing teams of 15 or more people.
• Minimum of 10 years of experience in Audio Visual and IT project management and construction methodology
• Must have a strong understanding of Audio Visual and low voltage systems
• Must have strong understanding of IT networks and standards
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills.
• Adaptability to technology advancements and changing project requirements.
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office.
• Knowledge of best project management practices and problem-solving abilities
• Project Management Professional (PMP) or technical degree preferred.

Benefits

• Flexible 9/80 work schedule with every other Friday off
• Health, Dental and Vision Insurance
• Simple IRA with company match
• Paid Time Off
• Paid Holidays
• Employee Incentive Plan based upon KPI performance
• Comprehensive training program